Privacy Policy

Last updated: August 8, 2024

This Privacy Policy describes how Celzoir (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from celzoir.com (the “Site”), or when you communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether you are a customer, a site visitor, or any other individual whose information we have collected in accordance with this policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Policy on the Site, indicate the new “Last Updated” date, and take any other action required by applicable law.

How we collect and use your personal information

In order to provide the Services, we collect – and have collected within the last 12 months – personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses detailed below, we may use your information to communicate with you, provide or improve the Services, comply with our legal obligations, enforce our terms and conditions, and protect or defend the Services, our rights, as well as those of our users or others.

What personal information we collect

The type of personal information we obtain depends on your interaction with the Site and the Services you use. The term “personal information” means any information that identifies, describes, or can be associated with you.

Information collected directly from you

Information you submit directly through our Services may include:

Contact details: name, address, telephone number and email address.
Order information: name, billing address, shipping address, payment confirmation, email and phone.
Account information: username, password, security questions and other data necessary for account security.
Customer support information: content of messages or requests you send to us.

Some services require you to provide personal information. You can choose not to provide it, but this may limit your access to certain features.

Information collected automatically

We may automatically collect certain data about your use of the Services (“Usage Data”), using cookies, pixels and similar technologies. This may include: information about your device, your browser, your IP address, how you access and interact with the Site.

Information from third parties

We may also obtain your information through third-party providers, such as:

Our technical partners like Shopify.
Our payment providers, to process transactions.

When you interact with our Site or emails, we and our partners may use tracking technologies like web beacons or SDKs to collect certain information.

This third-party data is processed in accordance with this Privacy Policy. See also the Third-Party Websites and Links section.

How we use your personal information

Provision of products and services

We use your data to process your orders, manage your account, arrange delivery, facilitate returns, and notify you of order updates. Shopify may also use certain data to connect your account with other Shopify services.

Marketing and Advertising

We may use your information to send you targeted offers and advertisements. For EEA residents, this use is based on our legitimate interest (Art. 6(1)(f) of the GDPR).

Security and fraud prevention

We use your information to detect or prevent illegal activity. The security of your account also depends on you – do not share your login details.

Communication and service improvement

Your data helps us to provide effective customer support and improve our Services (Art. 6(1)(f) of the GDPR).

Cookies

Like many sites, we use cookies. For more details on those used through Shopify, see: https://www.shopify.com/legal/cookies . Cookies help us provide you with a better experience, perform analytics, and personalize advertising.

Most browsers automatically accept cookies, but you can change your settings to decline them. Please note that this may affect the functionality of the Site.

Our site also recognizes the “Global Privacy Control (GPC)” signal to allow you to object to certain processing. Learn more: https://globalprivacycontrol.org/ .

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for the performance of a contract, for legitimate purposes, or for other reasons in accordance with this Privacy Policy. These circumstances may include:

With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, fulfillment and delivery).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
When you ask us, direct us, or otherwise consent to the disclosure of certain information to third parties, such as to ship you products or through social media widgets or login integrations, with your consent.
With our affiliates or within our group of companies, as part of our legitimate interest in running a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including to respond to subpoenas, search warrants, or similar requests), to enforce applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or other parties.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users, for the purposes described above in the “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information” sections:

Third Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow these links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information contained therein. Information you provide on public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without any limitation on its use by us or third parties. Our inclusion of such links does not in itself constitute an endorsement of the content on such platforms or their owners or operators, unless otherwise stated on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request deletion.

As of the effective date of this Privacy Policy , we are not aware that we “share” or “sell” (as defined under applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, the information you send us may not be secure during transmission. We recommend that you do not use unsecured channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, apply only in certain circumstances, and we may, in some cases, refuse your request in accordance with applicable law.

Right of access / right to know : You may have the right to request access to the personal information we hold about you, including details about how we use and share that information.
Right to erasure : You may have the right to request that we delete the personal information we hold about you.
Right to rectification : You may have the right to request the correction of inaccurate personal information we hold about you.
Right to portability : You may have the right to receive a copy of the personal information we hold about you and, in certain cases and under certain conditions, to request its transfer to a third party.
Right to Opt Out of Sale, Sharing, or Targeted Advertising : You may have the right to ask us not to “sell” or “share” your personal information or to object to our processing of your personal information for purposes that are considered “targeted advertising” under applicable privacy laws. Please note that if you visit our site with the Global Privacy Control preference signal enabled, we will automatically consider this, depending on your location, as a request to opt out of the “sale” or “sharing” of information for the device and browser used.
Right to restriction of processing : You may have the right to ask us to stop or restrict the processing of your personal information.
Right to withdraw consent : Where we rely on your consent to process your personal information, you may have the right to withdraw that consent at any time.
Right of appeal : You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
Managing Communication Preferences : We may send you promotional emails. You can unsubscribe at any time by using the unsubscribe option included in our emails. Even if you unsubscribe, we may still send you non-promotional messages, such as those related to your account or orders.

You can exercise these rights through the options available on our site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of your rights. We may collect certain information to verify your identity—such as your email address or account information—before fulfilling your request. In accordance with applicable law, you may designate an authorized agent to make a request on your behalf. Before granting such a request, we will ask the agent to provide proof of your authorization, and we may also require direct verification of your identity. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you may, depending on where you live, have the right to appeal our decision by contacting us again, or to lodge a complaint with your local data protection authority. For the EEA (European Economic Area), you can see the list of relevant supervisory authorities here .

International users

Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal data may also be processed by our staff, third-party service providers, and partners located in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the competent authority in the United Kingdom, unless the destination country has been deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights granted to you, please call or email us at: info@celzoir.com , or write to us at the following address:
London: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the controller of your personal information.

www.celzoir.com

Phone number: +44 7441 423929
Email: info@celzoir.com
Company Name: DR International Ltd.
Company Registration Number: 16557327
Address: London: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Our customer service is available Monday to Friday, 9:00 AM to 5:00 PM (CET).
We strive to respond to any questions or complaints within 24 hours on business days.

Category of Personal Information	Categories of beneficiaries
Identifiers such as name, email address, and phone number	Business and Marketing Partners
Commercial information such as records of products or services purchased	Business and Marketing Partners
Usage Data	Business and Marketing Partners