Refund Policy
You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging . You will also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at info@celzoir.com .
Please note that returns must be sent to the following address:
London: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
If your return is accepted, we will send you a shipping label and instructions for sending your package.
Items returned without prior request will not be accepted .
For any questions regarding a return, you can always contact us at: info@celzoir.com .
Damaged or incorrect items
Please inspect your order upon receipt and contact us immediately if the item is defective , damaged or if you received the wrong item , so that we can assess the problem and resolve it as quickly as possible.
Exceptions / Non-returnable items
Certain types of items cannot be returned:
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Perishable products (food, flowers, plants)
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Custom or made-to-order products
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Personal care products (cosmetics, etc.)
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Hazardous materials, flammable liquids or gases
Please do not hesitate to contact us if you have any doubts regarding a specific item.
Exchanges
The fastest way to get another item is to return the product you have , then place a new order once the return is accepted.
14-day withdrawal period (European Union)
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days , without having to provide any justification .
The item must be in its original condition: unworn, unused, with original tags and packaging , with the receipt or proof of purchase .
Refunds
We will notify you once we have received and inspected your return, and will let you know if the refund is approved.
If approved, an automatic refund will be issued to your original payment method within 10 business days .
Please note that processing by your bank or card issuer may take some time.
If more than 15 business days have passed since your return was approved, please contact us at info@celzoir.com .
Phone number: +44 7441 423929
Email: info@celzoir.com
Company Name: DR International Ltd.
Company Registration Number: 16557327
Address: London: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Our customer service is available Monday to Friday, 9:00 AM to 5:00 PM (CET).
We strive to respond to any questions or complaints within 24 hours on business days.